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From start to finish, I felt important by the Matrix team. The sales rep PJ he definitely is an asset to the company. He listened to what I wanted as a potential customer, extremely knowledgeable, patient and his goal was not only the sale, but to be build a long term relationship with his client. The PM Alex amazing and concierge Shane phenomenal. And finally the installers Vitelli and Walter (5 star) - their professionalism, cleanliness, thorough follow up with me during the install. I cant stop looking at my bathroom, its beautiful. I highly recommend Matrix to anyone looking to remodel their bathroom believe me you will not be disappointed